What is your return policy?
a. We accept returns on regular priced items. With the purchase of an additional Return Option, we will accept returns on eligible final sale items. All returns need to meet the following requirements:
i. Return is initiated and mailed back by the customer within 30 days of delivery date.
ii. The item(s) is new, unworn, unwashed and in original packaging with tags attached.
The following items are not eligible for returns: intimates/lingerie, swimwear, cosmetics/apothecary, hair items, hats or earrings.
Once the boutique verifies the return, we will process a full refund to the original payment method. Any site credit used on the order will not be restored to your account. For international orders, we will process the refund less the cost of return shipping. All eligible refunds will be issued in United States dollars (USD).
We reserve the right to deny any returns or exchanges that do not meet the above requirements.
Note: We do not accept returns on Sale and Make an Offer items. Exceptions include damaged items or order discrepancies based on size, color and style or items eligible with the purchase of the Return Option. If you would like to return a defective product, you must notify us no later than 14 days after the day your product was shipped. No returns will be accepted if you fail to notify us within the 14 day period or fail to ship the product back to us or the seller (as directed by us) within 30 days after the product was shipped. Store credit will be offered for these items.
What is your exchange policy?
We accept exchanges on regular priced items, depending on inventory availability. If you would like to exchange an item, send an email to firstname.lastname@example.org. We will inquire with the boutique about available inventory and arrange shipping if an exchange is possible.
Exchanges must meet the following requirements::
i. Available inventory has been confirmed with the boutique.
ii. Exchange is initiated and mailed back by the customer within 30 days of delivery date.
iii. The item is returned to the boutique within 14 days of the order date. We suggest mailing your package as soon as possible to ensure it gets there on time.
iv. The item(s) is new, unworn, unwashed and in original packaging with tags attached.
v. The following items are not eligible for exchange: intimates/lingerie, swimwear, cosmetics, hair items, hats or earrings.
Due to their discounted nature, we cannot guarantee exchanges on Sale or Make an Offer items. Exchanges are subject to item availability and each boutique’s unique policy. If the necessary size is not available, the item will be considered final sale.
What currency will my credit card be charged?
Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.
Do you ship to international locations outside of the US?
We do not offer international shipping for now ! We will keep customers posted when there are any new updates.
My size is not available on the site, is it still possible to get the item?
No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!
Where can I learn more about sizing and fit for a particular product?
There are two options; submit your query directly on the site through any of the feedback sections, or email your query to email@example.com and we’ll be happy to help.
I just submitted an order/offer. How long will it take to hear back?
a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.
b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email firstname.lastname@example.org and we’ll be happy to help in any way we can.
What does it mean if I’ve received an email that my order has shipped but the tracking information is still blank?
A few things:
a. Although we begin processing your order as soon as it is placed, it can take a couple of days for the shipment to be processed by the boutique/designer and appear in the tracking system, so make sure to check back during the next business day. If you’re still missing info, please email email@example.com and we’ll be happy to help.
b. We use USPS as our shipping services within the US and Canada so you will also be able to track your packages directly on these sites.
c. In rare instances, it is possible for a package to be delayed as it goes through customs. We aren’t able to access any additional information during the processing period due to security regulations so if that happens, hang tight. Please feel free to email firstname.lastname@example.org if you run into this bummer of an issue. We also recommend signing up for updates directly…
Can i change or cancel my order after it has been placed?
Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received.
Products on Plantation Wharf Pier are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted.
What if my order is delayed?
We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.
- Please allow 4-8 business days for USPS shipping delivery
- Expedited shipping is not available at this time
What about returns and exchanges, has anything changed?
We are working diligently to process all returns and exchanges and have made some changes to make your shopping experience as seamless as possible:
- Complimentary returns
- Extended return window to within 30 days of the delivery date
- For more details about our policy please visit https://plantationwharfpier.com/returns
Being good to one another is more important than ever in these difficult times. Being good to our customers is a core value at the heart of our organization. We too are learning to adapt and overcome the hurdles of each day and we appreciate your patience, loyalty and support on this journey and the long road ahead.